NCC Best Practice Guide for Leisure Vehicle Dealerships - Flipbook - Page 9
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1.2 STAFF TRAINING
STANDARD
GUIDANCE FOR LEISURE VEHICLE
This is what the leisure vehicle dealership
DEALERSHIPS
should do for you, the purchaser of the
This is what the dealership should follow to
motorhome/touring caravan
meet the Standard opposite
The leisure vehicle dealership must provide
Your staff should be trained to understand:
suitable training to all staff who deal with
• The guide’s details
prospective motorhome/touring caravan
• Your key legal responsibilities
purchasers about their responsibilities toward
• Their responsibility to their customers
the prospective customer and having due
regard to the suitability of the selected vehicle
Not all staff are expected to have received the
as well as their obligations under consumer
same level of training. Its extent will depend
legislation.
upon their role. You should hold a record of
all staff training and NCC members must
be able to provide evidence of attendance
and understanding to the NCC should this
be requested. Updated training should be
conducted on a regular basis and evidence
held.
You should also ensure that any
subcontractors that you may instruct in the
course of your business are aware of the
relevant provisions in the guide and carry the
relevant training/qualification (external and/
or internal) as appropriate.
Any workshop (including subcontracted
workshops) used in the repair or mechanical/
habitational servicing of a motorhome or
touring caravan will be a member of the
Approved Workshop Scheme (AWS), which is
a requirement for NCC member dealerships.
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