NCC Best Practice Guide for Leisure Vehicle Dealerships - Flipbook - Page 7
leading & promoting the industry
SCOPE OF THE GUIDE
1. The NCC is committed to promoting this
4. The guide has been prepared for the leisure
guide for products and services supplied by
vehicle dealership sector and dealerships
leisure vehicle dealerships to ensure that
who are members of the NCC.
NCC member dealers meet the standards set
out as a core criteria of their membership.
5. Leisure vehicle dealerships should have
regard to this guide, and compliance is
2. A dealership covered by this guide is one
expected for all dealer members of the NCC.
that offers new or pre-owned motorhomes
and/or touring caravans for sale to
6. In the event that an NCC dealer member
consumers and any related accessories
is found to be in persistent breach of the
sourced and provided by the dealer as part of
standards set out in this guide, NCC rules of
the sale.
membership will apply, and the matter will
be dealt with under the NCC’s Disciplinary
3. The guide covers the transactional
Procedure. Disciplinary action can include a
relationships between dealerships and
written warning, suspension or termination
their customers throughout the purchase
of membership. Each member has the right
process. It does not apply to those who hire
of appeal.
motorhomes or touring caravans from a
dealership.
7
