NCC Best Practice Guide for Leisure Vehicle Dealerships - Flipbook - Page 6
NCC BEST PRACTICE GUIDE
For Leisure Vehicle Dealerships
MEANING OF WORDS
NCC Best Practice Guide
available on the NCC website: www.thencc.org.
The standards of best practice that leisure
uk/find-a-member/
vehicle dealerships are expected to adhere to
when marketing and selling motorhomes or
OTR
touring caravans to consumers. It also applies to
‘On the Road’ – The total cost of a new leisure
the aftersales service and any related accessories
vehicle which includes first year of registration,
sourced and provided to customers only who
number plates, road tax, pre delivery inspection,
have purchased these through the dealership.
delivery charges to the point of purchase,
insurance, any finance handling fees and in
NCC Informal Dispute Resolution Service
most instances fuel – so everything required to
(NCC IDRS)
allow it to be taken on the road legally.
A service operated by the NCC for its members
aimed at delivering a mutually agreeable
Standard
outcome to an unresolved complaint between
The standards of best practice that dealerships
the consumer of a leisure vehicle dealership in
who subscribe to this Best Practice Guide
membership of the NCC where attempts by
must comply with including all dealings with
both parties have failed and a final decision has
prospective customers who are consumers.
been issued by the dealership.
Vulnerable Consumer
NCC Manufacturer Approval Scheme
Someone who, due to their personal
(NCC MAS)
circumstances, is especially susceptible to
The Manufacturer Approval Scheme operated
detriment, particularly when a dealership
by the NCC is designed to assess the
is not acting with appropriate levels of care.
manufacturer’s competence to produce and
Vulnerability may come in many forms and
self-certify consistently compliant products with
may be temporary, sporadic or permanent. It
all relevant British Standards and European
may need a flexible, tailored response from a
Norms, industry Codes of Practice, and NCC
dealership.
technical interpretations current at the time
when it left the manufacturer’s factory.
Warranty
Taken to include the manufacturer’s warranty
NCC Member
and any extension offered by the seller of a new
A business that has achieved the NCC’s
leisure vehicle – motorhome/touring caravan.
membership eligibility requirements and has
It also includes any warranty offered by the
become a member which permits them to
dealership on a pre-owned motorhome/touring
display the NCC logo. NCC dealership members
caravan.
are expected to abide by the standards set
in this guide. A full list of NCC members is
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