NCC Best Practice Guide for Leisure Vehicle Dealerships - Flipbook - Page 5
leading & promoting the industry
MEANING OF WORDS
Approved Workshop Scheme (AWS)
Guide
A joint enterprise between the NCC, Caravan
This covers all interactions between a consumer
& Motorhome Club and The Camping and
and a leisure vehicle dealership whether
Caravanning Club, the Approved Workshop
occurring before, during or after a commercial
Scheme is the only scheme to be supported
transaction in relation to goods or services
by all major manufacturers for repair,
covered by this guide.
servicing and habitation work undertaken on
motorhomes and touring caravans: https://
Independent Case Examiner (ICE)
approvedworkshops.co.uk/. It is a mandatory
A service appointed by but operated
requirement for NCC member dealerships to
independently of the NCC to investigate and
either operate a workshop under the scheme
make rulings on consumer disputes involving
or contract their work out to an appointed AWS
NCC member dealerships.
member workshop.
Leisure Vehicle Dealership/Dealership/Dealer
Consumer
A dealership selling motorhomes and/or touring
A person who acquires goods and/or services
caravans and any related accessories sourced
for their own personal needs. For the purposes
and sold by the dealer to consumers.
of this guide a consumer is not a company or
similar legal entity, but it includes and describes
Manufacturer
any person enquiring about purchasing a new
The motorhome or touring caravan
or pre-owned motorhome or touring caravan
manufacturer.
and any person purchasing a new or preowned motorhome or touring caravan from the
Marketing and Advertising
dealership.
Any activity designed to promote the
dealership, it’s products or services. This
Central Registration and Identification
includes promotion or marketing verbally, in
Scheme (CRiS)
writing, through online or social media or any
A scheme that allows a touring caravan keeper
other medium.
to register their ownership of the vehicle and
also check the history of a touring caravan.
NCC
Dealerships will use CRiS to check the history of
The National Caravan Council. The UK trade
a pre-owned touring caravan before offering it
association that has created and promotes this
for sale: www.cris.co.uk/.
industry best practice guide and can influence
and raise standards within its membership.
Driver Vehicle and Licensing Agency (DVLA)
The government agency which holds the
records of vehicles and drivers.
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