NCC Best Practice Guide for Leisure Vehicle Dealerships - Flipbook - Page 4
NCC BEST PRACTICE GUIDE
For Leisure Vehicle Dealerships
INTRODUCTION
1. This guide is for dealerships who are selling
detailed in this guide. If they take a different
either new or pre-owned motorhomes
approach to satisfy the standards set out,
and/or touring caravans and any related
dealerships should provide a similar level of
accessories sourced and provided by the
information and achieve a similar outcome
dealer as part of the sale to consumers and
to that which the guidance requires.
applies to all sales entered into on or after
29 April 2024. It sets out the standards of
3. The purpose is to set out a standard of best
best practice that dealerships should apply in
practice that the motorhome/touring
their marketing and selling of motorhomes
caravan purchaser can expect dealerships
or touring caravans to consumers, and it also
and their staff to adhere to.
applies to the aftersales care that can be
expected post-purchase.
4. The guide applies to motorhome/touring
caravan purchasers, motorhome/touring
2. Dealerships should adopt the standards
of best practice, procedures and information
4
caravan dealerships and their staff as stated
in the scope.
