NCC Best Practice Guide for Leisure Vehicle Dealerships - Flipbook - Page 29
leading & promoting the industry
•
Treat complaints as offering a positive
opportunity to develop better processes and
higher standards, to avoid recurrences, and
to improve the member’s reputation.
•
Appoint a dedicated member of staff to deal
with formal complaints and ensure that they
are trained in, and fully conversant with,
the businesses obligations under current
consumer legislation.
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