NCC Best Practice Guide for Leisure Vehicle Dealerships - Flipbook - Page 22
NCC BEST PRACTICE GUIDE
For Leisure Vehicle Dealerships
4 TAKING DELIVERY – continued
4.5 AFTERSALES
STANDARD
GUIDANCE FOR LEISURE VEHICLE DEALERSHIPS
This is what the leisure vehicle
This is what the dealership should follow to meet
dealership should do for you, the
the Standard opposite
purchaser of the motorhome/touring
caravan
The sale of a motorhome/touring caravan is covered
by consumer legislation and, as the seller to a
The dealership will offer an aftersales
consumer, you are legally responsible for what you
service to all motorhome/touring caravan
have sold. Guarantees or warranties may help you to
customers, having regard to their
resolve any complaints, but they cannot be used to
obligations under consumer law where
remove or restrict a customer’s right to redress.
appropriate.
You must take responsibility for any concerns or
In the event of a fault or problem with
issues raised by the customer and address them
the vehicle, the dealership will take
in a timely and professional fashion, having regard
responsibility for addressing the issue
at all times to your obligations under consumer
and liaise with the manufacturer on your
legislation, specifically the Consumer Rights Act
behalf as necessary.
2015.
The aftersales service will also be available
As the retailing dealership you must ensure that
to assist with any queries or concerns
any goods that you place on the market are
you may have with the operation of the
fit for purpose and of satisfactory quality. This
vehicle or its ancillary components.
is your responsibility and for you to address
including obtaining replacement parts from the
manufacturer so you can make every effort to effect
the repair or remedy the concern or issue with
minimum inconvenience to the customer. Further
information is available through the Business
Companion series on selling and supplying goods
www.businesscompanion.info/en/quick-guides/
goods/sale-and-supply-of-goods-s.
The aftersales team should at all times respond to
any queries from the customer accurately and in a
timely and professional fashion.
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