NCC Best Practice Guide for Leisure Vehicle Dealerships - Flipbook - Page 20
NCC BEST PRACTICE GUIDE
For Leisure Vehicle Dealerships
4 TAKING DELIVERY – continued
4.3 WARRANTIES
STANDARD
GUIDANCE FOR LEISURE VEHICLE DEALERSHIPS
This is what the leisure vehicle
This is what the dealership should follow to meet the
dealership should do for you, the
Standard opposite
purchaser of the motorhome/touring
caravan
You should ensure that the warranty document for
a new motorhome/touring caravan is given to the
New motorhomes/touring caravans:
purchaser and a copy kept on your files.
At the point of handover, the
dealership will give you the
Where possible, you will transfer the unexpired portion
manufacturer’s warranty document
of any manufacturer’s new motorhome/touring
and draw your attention to its main
caravan warranty to a subsequent owner at no cost
provisions.
to the new owner. If you offer your own warranty
for pre-owned vehicles, you must ensure it includes
Pre-owned motorhomes/touring
information about the claims-procedure, items and
caravans:
charges specifically included, or excluded, from its
Dealerships will transfer any unexpired
provisions and contact information.
portion of a new product warranty,
provided it is permitted by the
The key terms of any warranty product should be
manufacturer, and the warranty
clearly explained to the new owner. The warranty
remains eligible. If the new product
must state clearly that it will not affect the customers
warranty cannot be transferred for any
consumer rights.
reason the dealer will explain why.
Where repair work is required under the warranty it
Dealerships will clearly state where a
may be carried out by the motorhome/touring caravan
manufacturer’s warranty has expired
manufacturer or their authorised representative.
on a pre-owned vehicle, but they may
A repairer who has not been authorised by the
provide their own, or offer a non-
manufacturer may not carry out work as the warranty
manufacturer warranty.
may be invalidated if this happens.
The terms of any warranty provided
In the event that a motorhome/touring caravan is
will not affect your normal consumer
unusable for an extended period to fix warranty faults,
rights.
you will ask the manufacturer to extend the warranty
period. If repairs are being carried out under your
Dealerships will not charge you for
(dealer) warranty, then this warranty period should be
repairs covered by a manufacturer’s
extended.
warranty.
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