NCC Best Practice Guide for Leisure Vehicle Dealerships - Flipbook - Page 18
NCC BEST PRACTICE GUIDE
For Leisure Vehicle Dealerships
4 TAKING DELIVERY
4.1 PRE-DELIVERY
STANDARD
GUIDANCE FOR LEISURE VEHICLE DEALERSHIPS
This is what the leisure vehicle dealership
This is what the dealership should follow to meet
should do for you, the purchaser of the
the Standard opposite
motorhome/touring caravan
You will ensure that all new motorhomes/touring
For new vehicles:
caravans that you sell have undergone a rigorous
•
the dealership will undertake a
PDI before handing over to the customer. You will
pre-delivery inspection (PDI) of your
ensure that the staff members responsible for
vehicle before it is delivered to you/you
undertaking a PDI are fully trained and that a PDI
pick it up and will confirm to you in
check sheet is completed and signed for every
writing that this has been completed.
inspection and then retained within the sales file.
For pre-owned vehicles:
You will ensure that all pre-owned motorhomes/
•
the dealership will ensure that the base
touring caravans have undergone thorough safety
vehicle (in the case of a motorhome)
checks and servicing to ensure that they are safe
and the internal habitation section of
to use. These checks must include the internal
the unit have been inspected, safety
habitation area and must be undertaken by a
checked and serviced by their own
fully and appropriately qualified technician, either
workshop (or an appointed AWS
in your own workshop or by an appointed AWS
workshop) and will confirm to you in
workshop.
writing that this has been completed.
In the event of a failure during a PDI or safety check
If a failure or issue is identified during
that will delay the delivery of the motorhome/
the course of any PDI/safety checks that
touring caravan you will notify the customer of the
may cause the delivery/collection of your
failure and agree a course of action between you,
vehicle to be delayed, the dealership
having regard to any relevant term within the sales
will contact you to discuss a mutually
order and your obligations under consumer law.
acceptable method of addressing
this, having regard to the sales terms
For dealerships who sell post-registration converted
and conditions that have been agreed
motorhomes/campervans in part-exchange, or
between you.
from new, they must exercise increased diligence
to ensure that whatever vehicles they place on
the market for sale are fit for purpose and of
satisfactory quality and meet the requirements
under EU and GB Type Approval.
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