NCC Best Practice Guide for Leisure Vehicle Dealerships - Flipbook - Page 17
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3.4 SALES TERMS AND CONDITIONS
STANDARD
GUIDANCE FOR LEISURE VEHICLE DEALERSHIPS
This is what the leisure vehicle
This is what the dealership should follow to meet the
dealership should do for you, the
Standard opposite
purchaser of the motorhome/
touring caravan
You will use either the NCC example terms and
conditions or your own version which should offer
When the sale is agreed the
terms that are no less favourable than those set out in
dealership will issue you with a sales
the NCC example document. If using your own terms
order form which includes the terms
and conditions, you should ensure that the layout is
and conditions of sale.
clear, they are printed in a legible font and written in
plain English that a customer can easily understand.
The dealership will go through the
Potentially confusing or intimidating language or
individual terms of sale to ensure
legalese must not be used. If using your own terms and
that you understand them before
conditions, you should ensure that you do not use any
signing, drawing particular attention
unfair terms, as defined in Parts 1 & 2 of the Consumer
to any right to cancel the purchase
Rights Act 2015. You should ensure that the terms and
and what will happen to any deposit
conditions comply with all relevant consumer legislation
paid in the event of a cancellation.
and regulations, and you should follow the provisions
in this guide. A copy of the Competition and Markets
An estimated delivery date for the
Authority (CMA) guidance on unfair contract terms can
goods will be agreed and added to
be downloaded here https://assets.publishing.service.
the sales form before it is signed.
gov.uk/media/5a7f8b58ed915d74e33f716e/Unfair_Terms_
Main_Guidance.pdf.
If the sale is being partly funded by
the part exchange of a vehicle, the
Before signing the terms and conditions you will ensure
dealership will clearly explain the
that the customer fully understands them. Cancellation
terms of the part exchange, whether
rights, cooling off periods, delivery dates and the
the agreed value of part exchange
conditions attached to any agreement to part exchange
vehicle is subject to change and if so,
a vehicle must be clearly explained and should be
how this may occur.
drawn to the customer’s attention. There should be clear
reference to the different rights that the consumer has in
If you are purchasing remotely, i.e. a
the event of the sale falling within the definitions of ‘off-
distance sale, or buying online your
premises’ or ‘distance’ and the dealership should adhere
additional rights will be brought to
to all additional obligations under consumer legislation
your attention within the sales terms
involved in selling via a ‘distance’ or ‘off-premises’ sale.
and conditions.
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