NCC Best Practice Guide for Leisure Vehicle Dealerships - Flipbook - Page 13
leading & promoting the industry
3. THE PURCHASING PROCESS
3.1 CHOOSING YOUR VEHICLE
STANDARD
GUIDANCE FOR LEISURE VEHICLE
This is what the leisure vehicle dealership
DEALERSHIPS
should do for you, the purchaser of the
This is what the dealership should follow to
motorhome/touring caravan
meet the Standard opposite
The provenance of all pre-owned vehicles will
Due diligence must be employed to
be checked before being offered for sale, this
undertake industry recognised methods of
will include checks to ensure that there is no
ensuring that any pre-owned vehicle offered
outstanding finance, the vehicle is not stolen,
for sale is safe and legal to sell and has not
and that the vehicle has not previously been
previously been written off by an insurance
written off.
company. The results of these checks should
be retained on record.
The dealership will discuss your requirements
with you, having regard to your driving
If the customer makes any specific
experience and any special requirements that
requirements that need to be met by the
you may have i.e. a vehicle suitable for a large
vehicle that they are planning to purchase
number of passengers, or for use in unusually
known to you, you will take all reasonable
cold or hot climates. If the vehicle you are
measures to ensure that the vehicle is
interested in isn’t suitable for your requirements
suitable and, if not, advise the customer
the dealership will advise accordingly and
accordingly and suggest more suitable
suggest more suitable alternatives.
alternatives.
The dealership will also make you aware of
You will make customers aware of any
any optional extras that may be available for
optional extras that may be available for the
your chosen vehicle, and appropriate for your
vehicle that they have chosen along with the
intended use, but you will not be pressured into
extra cost. No pressure should be applied
purchasing any additional accessories.
to purchase any additional product or extra
accessory.
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